Refund & Return Policy

We want you to feel confident ordering from us. Here's how returns, refunds, and damaged-item claims work.

Return window

If you'd like to return an unopened, unused item, contact us within 3 days of delivery. We'll arrange a pickup or drop-off and process your refund once the item is back with us in its original condition.

Non-returnable once opened

Because our products are consumable or perishable cultural and herbal goods, we can't accept returns on items that have been opened, used, or had their packaging broken — for hygiene and quality reasons, not as a way to avoid a legitimate return.

Damaged or incorrect items

If your order arrives damaged, incorrect, or short of what you paid for, contact us within 48 hours of delivery with a photo of the item and your order number. We'll replace it or refund that item in full — this applies regardless of whether the packaging has been opened, since the issue is on our end.

Refund method and timing

Since payment is arranged directly with you by mobile money or cash rather than through an on-site payment gateway, approved refunds are sent back the same way — typically within 5–7 business days of approval, once we've confirmed the details with you on WhatsApp.

How to start a return or report an issue

Reach out to us with your order number and a short description of the issue. You can find your order number on your order confirmation page or in your account's order history.